Privacy Policy

1. Who we are

SyncFac (Pty) Ltd is an independent software product company based in Eastern Cape, South Africa. For the purposes of the Protection of Personal Information Act, 2013 (POPIA), we are the responsible party for personal information collected through this website.

You can reach us about anything in this policy at hello@syncfac.com.

2. What this website collects

This website has no accounts, no login, no comments and no advertising, and it does not set cookies for tracking or profiling.

When you use the contact form we receive what you enter in it: your name, your email address, the organisation you are writing on behalf of if you give one, the topic you chose and your message. Alongside it the form records the IP address the request came from and your browser’s user agent, which we keep with the enquiry to protect the form from abuse.

When you email us directly, we receive whatever you choose to put in that email, which is typically your name, your email address and what you tell us about your project.

To understand how many people visit and which pages they read, so that we can improve the site, this website uses WebTrack, the cookie-free website analytics that SyncFac (Pty) Ltd operates and hosts in South Africa (Johannesburg). Its script loads from app.webtrack.co.za.

For each page view WebTrack records the page path with query strings and fragments removed, the name of the referring website but never its full address, any campaign labels in the link you followed, your browser, operating system and kind of device in general terms, the time of the visit and how long it lasted, and your approximate country and city, looked up from your IP address when the visit arrives.

Your IP address is used only for that lookup and is never stored, and neither is your browser’s complete identification string. WebTrack sets no cookies. It keeps a random visit identifier in your browser’s session storage for that tab only, replaced after 30 minutes without activity, and it does not try to recognise your device or you across visits, tabs or websites. If your browser sends a Do Not Track or Global Privacy Control signal, nothing is recorded.

WebTrack’s own privacy policy, at https://webtrack.co.za/privacy, describes it in more detail.

• We do not run advertising scripts on this site, and we do not use the analytics for advertising or profiling, or sell them.
• We do not sell, rent or share your information with third parties for their own marketing.
• Standard web server logs may record an IP address and a request line for security and diagnostics, and are kept only as long as they are useful for that.

3. Why we use it, and for how long

We use what you send us to answer you, to work out whether we can help, and to keep a record of the enquiry and anything we agreed. That is the lawful basis of your consent to be contacted about the enquiry, a legitimate business interest, and, where an engagement follows, the performance of a contract.

A message sent through the contact form is logged as an enquiry with a reference number, and we email that reference to the address you gave so that your replies stay on one thread. That email contains the reference and nothing you typed. Replies you send to it, and our answers, are kept with the enquiry.

Enquiries that do not lead anywhere are kept only as long as they are useful for context on a later conversation, and are deleted on request. Records connected to work we actually did are kept for as long as the law requires us to keep business records.

4. Service providers

Enquiries are stored in the support system we run for our own products. Email delivery and hosting are provided by third parties acting on our instructions. They process your information only to deliver those services, and we do not authorise them to use it for anything else.

Where a provider processes information outside South Africa, we rely on the transfer conditions in section 72 of POPIA.

5. Your rights

Under POPIA you may ask us what personal information we hold about you, ask us to correct it, ask us to delete it, and object to our use of it. Write to us and we will action it.

If you are not satisfied with how we have handled a request, you may complain to the Information Regulator of South Africa.

6. Changes to this policy

If this policy changes materially we will update the date at the top of this page. Continued use of the website after a change means you accept the updated policy.